Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at divinescents09@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at divinescents09@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please choose carefully as we do not refund or exchange due to a change of mind on a product or items wrongly purchased. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Unfortunately, we cannot accept returns on Sale items, Decants or Gift cards.

What if I received a damaged or incorrect product?

If the item is damaged or incorrect when it arrives, please contact our Customer Services team within 24 hours at divinescents09@gmail.com Please provide your order number at the time of contact.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at divinescents09@gmail.com.